In this review, we will be looking at Outdoor Gear Exchange, a business featured on our website. Please note that this review includes an affiliate link, which means we may earn a commission if you make a purchase through it. We will provide a brief, honest and impartial overview of their products or services and share some insights into what you can expect based on their advertisements.
If you are interested in them or want to learn more about them, just click on any of the links in the article and that will direct you to the merchant’s site. Now, let us see how they measure up.
Outdoor Gear Exchange (gearx.com) is a well-established outfitter specializing in quality outdoor equipment and apparel, serving adventurers, outdoor enthusiasts, and travelers alike. Founded in 1995 in Burlington, Vermont, Outdoor Gear Exchange has since developed a strong reputation for its vast inventory and knowledgeable service.
They offer a variety of gear for activities including hiking, camping, climbing, skiing, biking, and water sports, making them a reliable destination for those who spend a lot of time outdoors.
Their commitment to supporting adventurous lifestyles, whether through technical clothing, specialized equipment, or accessories, has made them a favorite for those who prioritize quality and sustainability in their outdoor purchases.
One of the standout features of Outdoor Gear Exchange is their emphasis on sustainable practices. They offer a GearXchange program, allowing customers to buy and sell gently used gear in-store, making high-quality outdoor equipment accessible while promoting environmentally friendly habits.
This commitment to sustainability is visible throughout their business model, from product selection to packaging, as they work with eco-conscious brands and offer recycled and recyclable materials.
Outdoor Gear Exchange actively works to support local environmental initiatives and partners with organizations committed to protecting outdoor spaces, which resonates well with customers who value environmental conservation.
The in-store experience at Outdoor Gear Exchange is notable as well, with a knowledgeable and experienced staff who are passionate about the outdoors. They provide personal assistance and expert advice, whether customers are beginners or seasoned adventurers.
Their flagship store in Burlington is a hub for the outdoor community, hosting events, workshops, and clinics to foster a welcoming environment where customers can learn more about their chosen activities, meet other outdoor enthusiasts, and gain confidence in their skills.
This approach has built them a loyal customer base who value the expertise and community-centered environment that the store provides.
GearX.com extends this exceptional service online, offering the same wide selection of high-quality gear and outdoor apparel through a user-friendly website. The website has extensive product categories, clear descriptions, and customer reviews that allow shoppers to make informed choices.
Their online presence also includes detailed buying guides, activity-based recommendations, and sizing advice, which are particularly useful for online shoppers who can’t try out products in person. This blend of quality products, a commitment to sustainability, and customer-focused service has made Outdoor Gear Exchange a go-to retailer for many outdoor adventurers across the U.S.
HERE’S A BREAKDOWN OF THE GOOD, BAD, AND UGLY OF OUTDOOR GEAR EXCHANGE (OGE):
THE GOOD
Wide Selection & Quality Gear: OGE carries a huge variety of outdoor equipment for everything from hiking and camping to skiing and rock climbing. They focus on high-quality brands and gear designed to last, appealing to both beginners and serious outdoor enthusiasts.
Sustainability Focus: OGE is dedicated to eco-friendly practices, with initiatives like their GearXchange program for used gear. This resale program reduces waste, makes equipment more affordable, and is a big plus for eco-conscious customers. OGE also partners with environmentally responsible brands and community initiatives.
Knowledgeable Staff & Community Engagement: The in-store team is known for being experienced and helpful, especially at their flagship store in Burlington, Vermont. OGE hosts community events, classes, and gear clinics, creating a hub for outdoor enthusiasts to connect and learn, which has fostered a loyal community.
Informative Online Shopping Experience: The GearX.com website offers detailed buying guides, activity-specific recommendations, and customer reviews. These resources help online shoppers make more informed decisions, which is especially helpful for people buying gear remotely.
THE BAD
Premium Pricing on Some Items: While they offer a good variety of high-end and sustainable brands, OGE’s prices can be on the higher side. This is especially true for specialty or eco-conscious brands. Though the GearXchange program offers some budget-friendly options, customers may still find lower prices at competing retailers or on other outdoor gear websites.
Shipping Limitations: While their online store has a wide reach, shipping options and costs can be a drawback, especially for customers outside of the U.S. or in remote locations. Some customers may encounter higher shipping fees, particularly on larger items, or have longer-than-expected delivery times.
In-Store Availability Varies: The flagship store has an impressive inventory, but availability can vary, especially for niche items or during peak seasons. This could mean some customers experience stock shortages, especially if they’re looking for specialized gear or popular items right before peak outdoor seasons.
THE UGLY
Return Policy Complexities: While OGE does accept returns, their policy can be a bit complex, especially for used gear purchased through GearXchange, where returns are not always accepted. Some customers have found the return process challenging or have been disappointed to learn that return windows for specific items were more limited than expected.
Website Glitches: A few users report website issues, including occasional glitches with the checkout process or product pages not loading properly. While it doesn’t seem to be a widespread problem, it’s worth noting that these minor tech issues can occasionally disrupt the online shopping experience, particularly for those who aren’t located near the flagship store.
Lack of Customer Service Support During Peak Times: Due to high demand, particularly during sales or busy outdoor seasons, customer service availability can be limited. This has led to longer response times or difficulty connecting with staff via phone or email, causing frustration for customers who need immediate assistance.
Outdoor Gear Exchange is highly regarded for its quality offerings, sustainability efforts, and commitment to the outdoor community. Like most retailers, it has some minor drawbacks, but for many outdoor enthusiasts, the positives far outweigh any potential downsides.
OUTDOOR GEAR EXCHANGE (OGE) IS WORTH CHECKING OUT IF YOU’RE PASSIONATE ABOUT OUTDOOR ACTIVITIES AND VALUE A WELL-ROUNDED SELECTION OF HIGH-QUALITY GEAR, ENVIRONMENTALLY FRIENDLY PRACTICES, AND AN EXPERT COMMUNITY TO SUPPORT YOUR ADVENTURES. HERE ARE A FEW REASONS WHY OGE COULD BE A GREAT FIT:
Wide Range of Gear for Every Adventure: Whether you’re into hiking, climbing, skiing, camping, or biking, OGE has you covered. They offer a vast selection of trusted brands and gear types, from essentials like tents and backpacks to specialized climbing equipment and winter sports gear.
Sustainability and Used Gear Options: Their GearXchange program allows customers to buy and sell gently used outdoor gear. This program makes it possible to find quality gear at more affordable prices, while also reducing waste. If you’re environmentally conscious, OGE’s commitment to sustainable brands and practices makes it an excellent place to shop.
Knowledgeable Staff and Community Feel: If you visit their Burlington, Vermont flagship store, you’ll find a staff that’s not only friendly but deeply knowledgeable about the outdoors. The store hosts events, classes, and gear clinics, giving you a chance to learn new skills, get tips from experts, and even meet others in the outdoor community.
Helpful Online Resources: OGE’s online store, GearX.com, is packed with product guides, activity-specific recommendations, and customer reviews to help you make confident choices. If you’re a newer outdoor enthusiast or shopping remotely, these resources make it easy to find the right products without a lot of guesswork.
Support for Adventurers of All Levels: OGE appeals to beginners and seasoned outdoor lovers alike. Their product selection ranges from essentials to high-end specialized items, and their team can help you choose the right gear for your experience level and goals.
With OGE, you’re not just buying gear; you’re tapping into a supportive community and a company that aligns with sustainable values. For anyone looking to gear up responsibly and confidently for their next outdoor adventure, Outdoor Gear Exchange is worth a look.